Fee Protection

To protect your investment in education and the reputation of New Zealand education, the New Zealand government requires all New Zealand education providers to protect student fees.

Queens Academic Group has engaged Public Trust to provide student fee protection of your student fees. Your fees are either paid directly to or transferred to our Student Fee Protection Trust Account at Public Trust. The Public Trust then transfers pro-rata payments of student fees to Queens Academic Group in arrears every fortnight.

For further information, please contact our Student Services team.


Refund Policy

Cancellations, Withdrawals and Refunds

ThThe Queens Academic Group reserves the right to cancel any course due to insufficient demand, unavailability of suitable staff or facilities, or any other reason. In all cases students will be offered alternative course dates. Where possible students will be offered alternative course dates or an alternative suitable study programme. Where this is not available students will be offered the choice between an alternative provider or will receive the unexpired portion of fees determined on a pro rata basis relating to the time elapsed in the course.

If a student cancels before his/her course commences he/she will be refunded fees paid in accordance with the statutory refund provisions. All requests for cancellation/withdrawal must be completed in writing by the student.

Students must advise the school in writing if unable to commence classes on the date agreed.


Statutory Refund Provisions

Students who withdraw during the statutory period will be entitled to the following refunds:

a. If the course is up to 5 weeks and the student cancels in the first 2 days we will refund 50% of any tuition fees paid. A request for cancellation/withdrawal must be completed in writing by the student.

b. If the course is over 5 weeks and 12 weeks or less and the student cancels in the first 5 days we will refund 75% of tuition fees paid. A request for cancellation/withdrawal must be completed in writing by the student.

c. If the course is over 12 weeks and the student cancels in the first 10 days we will refund tuition fees less 25% or $500 whichever is the lesser. A request for cancellation/withdrawal must be completed in writing by the student.


Other Refund Provisions

For students not in NZ, refunds of tuition fees will be made to the agent/person who has made the payment. A request for cancellation/withdrawal must be completed in writing. Immigration NZ will be advised immediately if a student withdraws under Sections 6-11.

Refunds of accommodation fees will be made after the student has moved out of the school?s accommodation and all payments owing are cleared. Two weeks notice is required when leaving school accommodation and the placement fee is not refunded.

Students cannot take time off from a course or end a course earlier without permission from the school. NZ Immigration will be advised in all cases where the student is in NZ on a Student Permit.

In the event of early withdrawal, beyond the period indicated in Statutory Refund Provisions above, no refunds will be given.

Students who are expelled for any reason will not be entitled to any refund.


Delay to Start date

Students who wish to delay their start date*, must discuss this with QAG. This is important, as a delay to the start date may require a change of Student Visa.

Delayed start date must be applied for no later than the first day of the student?s official commencement date. A Delay to Start Date Form must be completed and submitted. The date the Delayed Start Date application is received by Queens Academic Group, will be used to assess whether it has been lodged within the required timeframe.

Approval will take a maximum of 3 days, and the student will be informed verbally and in writing of the outcome.

Students who have not been approved for a Delayed Start Date, will be deemed to have commenced their enrolment and the Statutory Refund period will apply from the official commencement date.

Students who have been approved for a Delayed Start Date, will be required to commence their studies on the new start date as approved by Queens Academic Group.

The new commencement date must be no later than:

a. For Academic Programmes: the next intake date after the original commencement date.
b. For English Programmes: 28 days** after the original commencement date.

The Statutory Refund period will apply from the new commencement date.

*this includes, students who are still awaiting Student Visa approvals.
**this can be extended on a case by case basis at the discretion of the Marketing Executive.